Shipping policy
Shipping & Delivery Information
At Nadaden, we are committed to getting your gaming gear and accessories to you reliably and efficiently. This policy outlines our standard shipping procedures for all orders.
Shipping Method & Processing
We currently offer one reliable shipping option for all our customers:
- Standard Shipping: This is our default and only shipping method. Orders are processed and prepared for shipment within 1-3 business days after payment confirmation, excluding weekends and holidays.
Once your order is shipped, you will receive a shipment confirmation email at the address provided during checkout. This email will contain your tracking number and a link to monitor your package's journey.
Shipping Destinations & Timelines
We ship internationally to most countries. The estimated delivery time for Standard Shipping begins after the order has been processed and is typically:
- Domestic (within the United States): 5-10 business days.
- International: 10-25 business days, depending on the destination country's customs procedures.
Please note that these are estimates and not guarantees. Delivery times may be affected by factors beyond our control, such as customs clearance, weather, or carrier delays.
Shipping Costs
Shipping costs are calculated based on the weight of your items and the delivery destination. The final shipping fee will be clearly displayed during the checkout process before you complete your purchase. Please note that we do not offer free shipping at this time.
Order Tracking
You can track your order using the tracking number provided in your shipment confirmation email. For the most accurate and up-to-date location information, please use the tracking link on the carrier's official website.
Customs, Duties, and Taxes
For international orders, please be aware that your country may impose import duties, taxes, or customs fees. These charges are the sole responsibility of the recipient. Nadaden has no control over these costs and cannot predict what they may be. We recommend contacting your local customs office for more information.
Incorrect Shipping Address
It is the customer's responsibility to provide a complete and accurate shipping address at the time of purchase. Nadaden is not liable for packages lost or delayed due to incorrect or incomplete addresses provided by the customer. If you realize you have entered an incorrect address, please contact us immediately at [email protected]. We will attempt to modify the address if the order has not yet been processed for shipping.
Contact Us
If you have any questions regarding your order's shipment or this policy, our support team is here to help. Please reach out via email at [email protected].