Faq

How long does shipping take?

Processing typically takes 1-2 business days. Shipping times vary by location and carrier. Standard shipping within the continental US usually takes 3-7 business days. International shipping may take 7-15 business days. You will receive a tracking number via email once your order ships.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for items in new, unused condition with original packaging and accessories. To initiate a return, please contact our support team at [email protected] for authorization and instructions. Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

How long do refunds take?

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days. The time it appears on your statement depends on your bank or payment provider.

What is covered by the warranty?

Most Nadaden products come with a standard manufacturer's warranty against defects in materials and workmanship, typically for one year from the date of purchase. The specific warranty period and terms are listed on each product page. For warranty claims, please contact [email protected] with your proof of purchase and a description of the issue.

Are your gaming mice and keyboards compatible with my PC/console?

Our gaming peripherals are primarily designed for PC (Windows/macOS) and often feature plug-and-play USB connectivity. Compatibility with specific gaming consoles (PlayStation, Xbox, Nintendo Switch) is clearly indicated on each product page. Please check the "Specifications" or "Compatibility" section before purchasing.

Do game controllers require special drivers or software?

Most controllers are plug-and-play on supported platforms. Some advanced models may offer companion software for customization (e.g., button mapping, RGB lighting). Any required software and download links are provided in the product's documentation or on its page on our website.

What features should I look for in a gaming mouse?

Key features include DPI/CPI sensitivity, polling rate, sensor type (optical/laser), the number of programmable buttons, ergonomic design, and wired/wireless connectivity. Our product descriptions detail these specs to help you choose the right tool for your gaming style (FPS, MOBA, MMO, etc.).

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure regional payment methods as available at checkout.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal and payment information during transmission. We do not store your full credit card details on our servers. All transactions are processed through PCI-DSS compliant payment gateways.

How can I get help with a product or order?

For any questions, technical support, or order inquiries, our dedicated support team is here to help. Please email us at [email protected]. Include your order number (if applicable) and a detailed description of your issue for the fastest assistance. We aim to respond within 24-48 business hours.