Refund policy

Refund Policy

At Nadaden, we are committed to your satisfaction with every purchase. This policy outlines the terms and conditions for refunds on our products, including Gaming Mice, Keyboards, Game Controllers, and Watches.

Eligibility for Refunds

To be eligible for a refund, your item must be:

  • In its original, unused, and undamaged condition.
  • In the original packaging with all accessories, manuals, and tags intact.
  • Returned within 30 days from the date of delivery.

Refunds are not available for items that show signs of use, damage, or are not in resalable condition.

Non-Refundable Items

Certain items are exempt from being refunded:

  • Opened software or downloadable content.
  • Personalized or custom-configured products.
  • Items purchased during final sale or clearance events, as explicitly marked.

Refund Process

  1. Initiate a Return Request: Contact our support team at [email protected] to request a Return Merchandise Authorization (RMA) number. Please include your order number and reason for the return.
  2. Package and Ship: Securely package the item with the RMA number clearly visible on the outside of the box. Ship the item to the address provided by our support team. We recommend using a trackable shipping service.
  3. Inspection and Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment.

Please note that original shipping charges are non-refundable. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item shipped).

Refund Timelines

After your return is approved, please allow:

  • 5-10 business days for the refund to be credited to your original payment method.
  • Processing times may vary depending on your bank or payment provider.

Defective or Incorrect Items

If you receive a defective product or an incorrect item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite a replacement or full refund at no extra cost to you.

Contact Us

For any questions regarding our Refund Policy, please do not hesitate to contact our customer support team.

Email: [email protected]